A bespoke fulfilment platform that cut order handling from hours to minutes.

The brief: The brief: a fast-growing retailer was processing every order by hand — copying details between a store, a spreadsheet and a courier portal. It worked, until volume tripled.

The problem

Orders arrived in one system, stock lived in another, and dispatch happened in a third. Staff bridged the gaps manually — re-keying the same details three times, chasing stock counts, and fixing the errors that crept in. Each order took the better part of ten minutes, and mistakes cost far more.

"We were drowning in copy-paste. Every new order was another ten minutes we didn't have."

What we built

A single application that owns the whole journey — orders flow in automatically, stock updates in real time, and dispatch labels are generated the moment an order is ready. The team now works from one screen instead of three.

• Real-time sync with the store and courier APIs
• Inventory that updates itself as orders move
• One-click dispatch with automatic label generation
• A live dashboard showing exactly where every order is

The unified fulfilment dashboard — orders, stock and dispatch in one view. [Replace with real screenshot]

The result

Order handling dropped from minutes to seconds, errors all but disappeared, and the team reclaimed more than two thousand hours a year — time now spent on growth instead of data entry. The platform launched in eleven days and has run quietly ever since.